As an employer with a new hire, you spent time and resources recruiting, interviewing and hiring that staff member. You’re hopeful you made the right choice, but there have been times in the past things didn’t go as planned and the new hire didn’t stick around.
That may be due to what happened when the new employee reported to work. During the first days of employment, they are evaluating you just as much as you’re evaluating them. A third of the time something goes wrong, with 33 percent of new hires quitting in the first 90 days.
It takes courage to get through the first few weeks in a new position because the unknown can feel awkward and frustrating. The expectations, the technology and the people all come with a learning curve. New hires hope to make a good first impression, and you can do the same by offering a friendly welcome.
Welcome Employees Before They Start
Of the new hires that quit, a large percentage hit the door because the job wasn’t what they expected. One way to keep that from happening in your workplace is to make sure employees understand what you’re about to require from them. Double-check to see if your job posting fits the actual responsibilities and that your new hire is qualified to fulfill them.
You can make a positive first impression before new staff reports for duty by being the first to reach out. Send a brief personal note via email congratulating them on being the top pick and stating you’re looking forward to working with them. Include information on how to get in touch if they have questions before their start date. If your company is active on social media, send them a link to your feed and invite them to participate.
When you reach out, you can also send first-day paperwork so they can complete it digitally. Doing so allows them to fill out forms from the comfort of their own home instead of having to do it with paper and pencil on their first day.
If possible, send them an outline of what they can expect when they report for duty. If you’re scheduling an orientation or safety training, let them know ahead of time. Explain your employee parking system if you have one.
Positive First Day Impressions
You want a productive employee, and your new hire wants to know exactly what he or she is supposed to be doing. Have a plan in place that meets both your needs to eliminate the uncertainty and awkwardness that makes onboarding hard on everyone.
Prepare their workstation before they arrive. If the last person to sit at that desk left things behind, clear them away. Make sure the phone and computer are hooked up and you have login information for systems they’ll need to access.
Assign each new-hire a mentor. Greet them as soon as they walk in the door and introduce them to that person. Then have their mentor provide a tour. Even if your office is small, show them where to find the coffee pot, the restroom, the coat closet etc. Explain office quirks like how to work the recalcitrant copy machine or what to do when the vending machine goes on the fritz. Then offer on the job training starting with simple tasks. Allow them to gradually settle in and develop confidence.
Welcoming Employees Beyond Day One
Day two might be even more challenging for new hires. Initial training is out of the way and the new has already started to wear off, but it’s too soon to have built relationships or become comfortable with their role and responsibilities.
Make sure their mentor continues to show them the ropes. As their supervisor, check in on them to see how they’re doing and ask if they have any questions. Listen if they have concerns. Over time, your effort will turn what could be an uncomfortable interaction into a positive experience.
Brelsford Personnel helps East Texas employers with everything from recruiting to onboarding. Find out more about our services here.